ONCALL Group is able to offer a variety of Technical Services, including Project Management and Development services.
Our experience includes providing support for Lawson/Infor M3 or Movex sites, as well as JD Edwards system support.
We can provide advanced skills on Lawson/Infor M3 Output Manager, StreamServe, eCollaborator and general system support.
Contact us now to discuss your specific needs.
IT Management Consulting
Two of ONCALL Group’s Principal Consultants, Mary Ioculano and Jeff Cornock, have years of experience in IT Management.
We are able to offer consultancy services to assist with all levels of managing an IT department.
Project Management
ONCALL has a depth of experience in managing projects to a successful conclusion, on time and on budget
Our clients benefit from ONCALL’s goal oriented approach, including our ability to determine our client’s requirements from conception to completion, and translate that to a defined IT Project.
Systems Management
Managing systems is a core skill that ONCALL Group brings to our clients.
We offer consultancy services, including a health check and set of recommendations.
We have products and services focussed on looking after the day to day management of your infrastructure.
We help our clients optimise and streamline the management of their systems. Wherever possible we automate operations, while ensuring comprehensive monitoring and alerting, including an escalation workflow, is in place.
Backup, Disaster Recovery & High Availability
Availability of mission-critical systems, as and when they are needed, often 24×7, is mandatory these days.
An effective backup regime, and a Disaster Recovery plan are essential. For many clients, High Availability is also becoming a requirement, with Production systems needed 24 hours a day, 7 days a week.
We can help at all levels of planning, implementing and testing backup regimes, Disaster Recovery plans and High Availability.
Please contact us to discuss your specific requirements.
Performance Reviews and Capacity Planning (IBM i)
ONCALL has specialist skills in assisting clients put a performance management plan in place.
We focus on the IBM i Operating System, and offer in depth analysis of performance bottlenecks, recommendations for improvements and assistance with implementing the recommended changes.
Ongoing Capacity Planning is an essential element of a performance management plan. We highly recommend our clients take advantage of IBM’s service for capacity planning, PM for Power. This is a highly cost effective service that automates many of the tasks needed for an effective plan.
Please contact us to learn more about putting performance monitoring and capacity planning in place for your business.
System Sizing for Infor M3
ONCALL Group offers sizing services for Infor M3, including an assessment of moving from the RPG based version of Movex to the latest versions of M3, 10.1 and the new 13.1.
John Fearon, Principal Consultant at ONCALL has 16 years of experience with sizing Movex and M3 workloads, including peripheral applications such as the Output Manager, eCollaborator, eSales, Business Intelligence, Mobility applications, etc.
ERP Support
Each of ONCALL’s Principal Consultants has years of experience with supporting ERP applications, particularly Infor M3.
ONCALL Group has a particular liking for Infor M3.
M3 is a Tier-1 ERP with a strong presence in Distribution & Manufacturing; Equipment Service Management and Rental; Fashion and a variety of other industries.
You will be able to benefit from our experience in managing M3 environments. Both Jeff Cornock and Mary Ioculano have been IT Managers at Infor M3 sites. John Fearon spent 16 years with Infor M3, previously Lawson M3, as a Technical Architect responsible for sizing and configuring optimal infrastructure for M3 prospects and clients.
Halcyon Software also contributes to ONCALL’s advanced abilities when looking after M3 sites. ‘Traditional’ monitoring and alerting software has difficulty with the Infor M3 Java environment. Infor M3 runs in a Java Virtual Machine, where the user based activity is not readily visible to many monitoring tools. Halcyon has developed advanced technology that enables monitoring and alerting over the M3 workload in a Java Virtual Machine. Halcyon Systems Operations Suite, Web Application Monitor and Network Server Suite are uniquely suited to the Infor M3 Java environment.
ONCALL can also offer advanced configuration and development support for various Infor M3 related workloads and general ERP requirments, including:
- M3 Output Manager
- Webshop and eSales
- Interface Development
- Process Automation
- Business Process re-engineering